TERMS & CONDITIONS
- Deposits and Final Payment
A 30% deposit confirms your booking and is non-refundable. Final payment is due 45 days before the commencement of services; bookings made within 45 days of arrival require full payment at confirmation. Certain properties require a higher deposit, which your travel consultant will confirm at the time of booking.
Mount Kinabalu summit climb programmes require full payment at confirmation and are non-refundable. Further detail is in the full terms.
- Airfare
Airfares are paid in full at confirmation and follow the airline’s own fare rules. If a booking is cancelled, airfare is charged at the actual cost incurred. - Cancellations by You
- From confirmation to 61 days before arrival: the deposit is forfeited
- 60 to 31 days before arrival: 50% of the total programme cost
- 30 to 0 days before arrival: 100% of the total programme cost.
Some suppliers apply stricter terms, which your travel consultant will confirm in writing at the time of booking.
- Amendments by You
Changes to a confirmed booking are subject to availability and may incur additional supplier costs. For postponements or cancellations on medical grounds, we will endeavour to assist with rescheduling on receipt of a doctor’s letter, subject to supplier terms. - Refund of Unused Services
Services included in your programme but not used, such as accommodation, meals, sightseeing or transport, cannot be refunded or exchanged. - Payment Methods
We accept Malaysian Ringgit (MYR) and US Dollars (USD) by Wise, Flywire, bank telegraphic transfer or credit card. Credit card payments carry a processing fee of 1.5% on MYR transactions and 3.5% on USD transactions. Bank charges are borne by the sender. - Participants with Special Needs
Please tell us before booking about any condition affecting a member of your party that may be relevant to the programme, so that we can confirm it is suitable. We reserve the right to decline a programme that would not suit a traveller’s needs. - Activity Licensing and Certifications
Some programmes, such as scuba diving, require valid certification. Your travel consultant will advise what is needed at the time of booking. - Passport, Visa and Immigration
Each traveller is responsible for meeting the passport, visa and immigration requirements of their itinerary. Please confirm these with the relevant embassy or consulate. - Travel Insurance
We strongly recommend comprehensive personal travel insurance for the duration of your programme, covering personal accident, baggage loss, flight delay and cancellation, itinerary changes, emergency medical evacuation, infectious disease, epidemics and terrorism. - Data Protection
Sticky Rice Travel is committed to protecting your personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA). Information collected through our website or in the course of our services is used only to respond to enquiries, process bookings, improve our website, ensure security and comply with legal obligations. We may also use your email address to send newsletters and updates about our adventures, which you can opt out of at any time using the unsubscribe link or by writing to info@stickyricetravel.com.
Personal data will not be sold or disclosed to unauthorised third parties. Data may be shared with trusted service providers solely where necessary to deliver our services. You have the right to access, correct or withdraw consent at any time by writing to the same address.
Full Terms
Liability, itinerary changes, cancellation by Sticky Rice Travel, claims, complaints and termination are covered in our full Terms and Conditions available here.