Personal Data Protection Notice

This notice is provided in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia. It outlines how Sticky Rice Travel (“we,” “us,” or “our”) collects, uses, maintains, and discloses personal data that we may collect from you when you visit our website at stickyricetravel.com and use our services.

Your privacy is important to us, and we are committed to protecting your personal data in compliance with the law. By using our website and services, you consent to the processing of your personal data as described in this policy.

What Personal Data Do We Collect?

We may collect personal data from you when you interact with our website, including:

Information You Voluntarily Provide: This includes information you submit through our contact form, such as your full name, email address, phone number, and any other details you choose to provide in your message. This data is necessary for us to respond to your inquiries and communicate with you.

Technical Data: When you visit our website, we automatically collect certain technical data, which may be considered personal data under the PDPA. This includes your IP address, browser type, operating system, and general browsing patterns. This information is collected to help us analyze website traffic and improve our services.

How Do We Use Your Personal Data?

The personal data we collect is used for the following purposes:

1. To respond to your inquiries submitted through our contact form.2. To communicate with you regarding your tour bookings or travel plans.

3. To improve the content, functionality, and design of our website by analyzing user behavior.

4. To detect and prevent security threats and fraudulent activity.

5. To comply with any applicable laws, regulations, and legal obligations.

Disclosure of Your Personal Data

We will not sell, rent, or lease your personal data to third parties. However, we may disclose your personal data to the following categories of third parties:

Service Providers: We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors use our site. Your data, including your IP address and browsing behavior, may be collected and processed by Google to provide us with these analytics reports. This data may be stored on servers located outside of Malaysia.

Law Enforcement Agencies: We may disclose your personal data if required to do so by law or in response to a valid legal request from a government or law enforcement agency.

Cookies and Google Analytics

We use cookies to enhance your experience on our website. The only cookies we use are related to Google Analytics. These cookies help us track visitor interactions, such as the pages you visit and the time you spend on our site. All data collected by Google Analytics is anonymized and aggregated for reporting purposes. You may manage your cookie preferences through our cookie consent banner.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Once the data is no longer needed, we will take reasonable steps to ensure it is securely deleted or anonymized.

Your Rights

Under the PDPA, you have the following rights concerning your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.

• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

• Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your personal data at any time by contacting us.

How to Contact Us

If you have any questions about this policy, or if you wish to exercise your rights, please contact us via our Contact Page